Rock Creek Senior Living’s 2024 Word of the Year: Consistency

At the beginning of each year, Michael Buckley, Arrow’s personal and professional development coach and “The Chief Feelings Officer,” asks each team member to pick a “Word of the Year.”

Michael reminds us that sometimes, we need more focus. Then, other times, it’s more compassion, and at times, we need more fun! In past years, team members have chosen words such as clarity, confidence, intentional, commitment, consideration, and receptiveness.

This year, team members are actively selecting a Word of the Year for themselves and collaborating to create a word for their community. Picking a personal word and community word is a commitment to doing work on themselves and the “we” and “us” work they want to accomplish as a community.

The Rock Creek Senior Living word of the year is consistency.

This word is significant because we want to provide consistency. Even more, great-quality care is provided by the same amazing staff with whom the residents have built relationships. By setting an intention for the year, we’re shaping our community for success. It keeps the goal present in our day-to-day work lives.

We will incorporate the word into the community’s daily operations by adhering to policy and procedures, traditions, and community awareness.

The biggest goals of the year for our community are to increase the census and keep our residents healthy and safe, all while staying compliant with joint commission standards. Rock Creek will no longer be considered a turnaround solution.

The chosen Word of the Year should inspire the team. If it doesn’t, it means they selected the wrong word. Hold yourself and others accountable throughout the year. Engage with team members about their Word of the Year and keep it as a frequent topic of discussion in your community. Monitor your achievements using your 2024 Word of the Year, and we eagerly anticipate celebrating them with you!